Support
A real person reads every message. There is no ticket system and no chatbot, just email.
Write to us at
Quietwell Labs is one person, so a reply can take a day or two.
Common questions
What should I include when I report a problem?
Four things make it quick to fix: the app's name and version, your phone model, your Android version, and what you did just before it went wrong. A screenshot helps a lot.
How do refunds work?
Purchases are made through Google Play, so refunds go through Google too. Open Google Play, go to your order history and choose to request a refund.
If that does not work out, email us with your order number and we will help.
Do your apps collect my data?
No. Our apps have no ads, no tracking and no accounts, and they stay off the internet unless they truly need it. Ninekey never goes online at all. The details are in the Ninekey privacy policy.
I have an idea or a feature request. Do you want it?
Yes. Email it over. We cannot build everything, but good ideas from the people who use the apps are where most improvements come from.
Is there an iPhone version of Ninekey?
No. Ninekey replaces the home screen, and only Android lets an app do that.
Where are the questions about Ninekey itself?
Setting it as your launcher, going back to your old one, premium themes and restoring a purchase are all answered in the Ninekey questions.